Zeotel Communications Private Limited User Agreement
The User may obtain the Services by either registering on the Company website www.zeotel.com or may directly approach the
Company and avail the Services. This consists of the terms and conditions (hereinafter the
"Terms" or "Terms of Service").
THIS AGREEMENT started /entered into the day of opening user account with Zeotel BY AND
BETWEEN Zeotel Communications Pvt Ltd, a Company incorporated under the Companies Act, 1956
(hereinafter referred to as "Company" which expression shall include its successors in interest
and permitted assigns) of the First Part, and Zeotel client (user), a individual/company
incorporated in India under the provisions of the Companies Act (hereinafter referred to
as "User" which expression shall include its successors in interest and permitted assigns)
of the Other Part. Company and [Agent] are referred to individually as "Party" and collectively
as "Parties". WHEREAS:
A. The Company is engaged in the business of providing Voice based cloud telephony solutions
etc. to the enterprises, SME's, individuals etc.
B. The User is desirous in engaging and utilizing cloud telephony services for its business
requirements and the Company is desirous to provide the Services, as required by the User,
C. Relying on the representations and covenants made and agreed by the User herein and believing
the same to be true and correct, the Company wishes to render the Services to the User, subject
to the terms and conditions as set forth in this Agreement.
(The Company and the User shall hereinafter be collectively referred to as the "Parties"
and individually as "Party")
NOW THEREFORE, IN CONSIDERATION OF THE FOREGOING AND THE MUTUAL COVENANTS AND PROMISES CONTAINED
HEREIN AND OTHER GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND ADEQUACY OF WHICH IS
HEREBY ACKNOWLEDGED, THE PARTIES AGREE AS FOLLOWS:
1.1 In this Agreement:
1.1.1 "Agreement" shall mean this agreement together with its schedules;
1.1.2 "TRAI" shall mean Telecom Regulatory Authority of India;
2. Scope of Services:
2.1 The User may obtain the Services by either registering on the Company website www.zeotel.com or may directly approach
the Company and avail of the Services or through reseller of Zeotel. This Agreement consists
of the terms and conditions (hereinafter the "Terms" or "Terms of Service").
2.2 The Services shall be utilized strictly for lawful purposes in accordance with the terms
as provided here in below. Further, the user shall ensure not to transmit using the Services
any material which violates or infringes in any way upon the rights of others, which is unlawful,
threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene,
profane or otherwise objectionable, which encourages conduct that would constitute a criminal
offense, give right to civil liability or otherwise violate any applicable law. User can
not use Zeotel subscribed number in any kind of marketing/promotional/spam SMS messages send
to Do not call registry numbers. If user use Zeotel number in promotional SMS messages and
send to Do not call registry numbers than this kind of act is violation of Zeotel user agreement
& TRAI guidelines. This lead to suspension of Zeotel account. User is liable to pay all
penalties and litigation fee applied to Zeotel by any concern authorities because of violation
of Zeotel terms and Zeotel service usage policy.
2.3 The Company reserves the right to update or modify the Terms of Service, as provided
hereinbelow, any time during the Term of this Agreement without any prior notice to the User
and which may include adding or withdrawal of Service. The use of the Services after any
such modifications shall constitute an agreement to use Services without any objections by
2.4 The Company and its Services are governed by regulatory norms of the Telecom Regulatory
Authority of India (TRAI), Department Of Telecommunication of the Government of India (DOT)
and other authorities. Certain Services may be withdrawn by the Company in compliance with
the law, without prior notice to the User.
2.5 The User shall be responsible to be in strict compliance with the rules and regulations
of the Telecom Regulatory Authority of India (TRAI) and Department Of Telecommunication of
the Government of India (DOT). Any violation will lead to immediate termination of Services
without any claims, liability and protection in any manner, either to the User or any third
2.6 User acknowledges and agrees to act responsibly at all times and ensure that Users availing
of Virtual Receptionist services with respect to forwarding of calls shall ensure that the
Virtual receptionist Services are used in a manner so that there is no unreasonable and excessive
levels of usage, which may amount to network congestion and causing inconvenience to the
large set of customers pursuant to Company's Policy.
2.7 User acknowledges and agrees that call forwarding in excess of shall be a violation
of policy and shall be deemed a breach of a material term hereof. Upon such violation the
Company shall contact the User to understand whether such violation of excessive and unreasonable
usage was caused due to a system problem like virus infection or any such technical problem.
Pursuant to the investigation, if it is found that such violation was not due to any virus
infection or any such technical problem and the User continues to violate usage policy without
giving any satisfactory reason and without increasing number of channels, the Company suspend
or terminate the User account immediately. Zeotel provides limited number of free incoming
calls to subscriber in case of LEG A and number of free calls are equivalent to cost of plan
subscribed by subscriber example In Rs.300 monthly plan only 300 calls are free of charge
and additional calls will be charge as per incoming call charges (LEG A is incoming call
from received by Zeotel server from caller and LEG B is call forwarded from Zeotel's server
to agents at customer's end).
2.8 User can not use click to call service for marketing purpose and can not call to Do
not call registry numbers.
2.9 The Zeotel account of customers shall be deactivated for any period of non-usage less than 30 day. Customers need to contact Zeotel Support for reactivation of account.
3.1 User agrees to use the Services only for the purpose of engaging IVR services, call forwarding, call recording and voice-mail
services or sending and receiving fax or email messages or any material that is appropriate
and, when applicable, related to the particular Service. The User shall use the Services
for lawful purposes and the usage of the services will be in compliance with applicable laws
3.2 User shall not use the Services for purposes that is unlawful or prohibited by this
Agreement or the policies of the Company. User may not use the Services in any manner that
may damage, disable, overburden, or impair the Company Services, telephonic numbers and servers,
or the network(s) connected to any Company server. Additionally, the User shall be responsible
at all times to ensure that the Services shall not be utilized in any manner as detailed
3.2.1 in connection with conducting any surveys, contests, chain letters, junk email, spamming
or any duplicative or unsolicited messages (commercial or otherwise);
3.2.2 advertise or offer to sell or buy any goods or services or use the Services for tele-marketing
unless such Services specifically allows such messages;
3.2.3 use the Services to contact any persons registered on the "Do Not Disturb" list under
the Telecom Commercial Communication User Preference Regulations, 2010 or any amendment including
the 13th Amendment of TRAI;
3.2.4 to protect you from the TRAI 13th amendment, we request you to never publish an Zeotel
number on any of your collateral, including, but not limited to the Website, Google adwords,
Visiting cards, Fliers, Any offline material, SMS blasts. Zeotel advice you to Purchase a
mobile/Tollfree number from Reliance if you don't have one already. Setup a divert on that
number to forward all calls to your Zeotel Number. This steps will ensure that your customer
facing number is owned by you.
3.2.5 all Zeotel services subscription is minimum for one year. If user want to surrender
service before one year of subscription then user need to pay charges including service tax
of subscription of remaining months. User can surrender Zeotel service before one year if
any issue with Zeotel service like non working of Zeotel number or bad service by Zeotel.
User need to report any service issue to firstname.lastname@example.org for any service issue and if
Zeotel unable to solve user issues in 03 working days then user has rights to surrender Zeotel
service before one year. Please note user need to create support ticket though Zeotel online
support ticketing system
3.2.6 defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
publish, post, distribute or disseminate any inappropriate, profane, defamatory, obscene,
indecent or unlawful topic, name, material or information through fax;
restrict or inhibit any other User from using and enjoying the Services;
maintain and create data by recording calls acquired through the use of Services and which
is otherwise not permitted under applicable law;
create a false identity for the purpose of utilizing the Services and misleading others.
3.3 In the event the user is deemed to have utilized the Service for any unlawful use or
in a manner as provided above, then the Company has the right to report to concern authorities
and immediately terminate use of the Services, without prior notice to the User. In the event
any penalty is levied on the Company for unlawful usage of the Services by the User or for
utilizing the Services in the manner detailed in this Clause 3 then, the User shall be liable
to pay the penalty to the Company along with any claims made by any third party against the
3.4 User acknowledges and agrees not to use the website or application or any Services offered
by the Company in a manner that violates any local laws of India or any specific law regulating
the Services including any commercial e-mail, facsimile transmissions or telephone solicitations.
4. Data Protection & Privacy
4.1 The Company shall have the right to maintain records and data acquired through the use of Services by the User, however,
the Company shall at all times use its best efforts to maintain privacy of the User's information
and the data collected during the Term from the use of Services and shall not disclose such
information to the third party without prior consent of the User. Further, the Company shall
at all times use its best efforts to maintain confidentiality with respect to such recorded
calls and the data collected there from during the Term from the use of Services and shall
not disclose such information to the third party without prior consent of the User
4.2 The User understands that the Services of the Company may be compromised at any time
during the term of this Agreement due to act of any third party, such as interception of
calls and hacking of the Company servers, and which would be beyond the control of the Company
and which may impact the privacy of the User. The User hereby understands and agree to waive
all liabilities and claims against the Company arising from such events.
4.3 The User understands that the Company Website may contain links to websites that are
owned and operated by third parties that are not affiliated with Company. When a User uses
these links, the Company will have no ability to protect User's interests. User agrees that
the Company is responsible for and, unless it expressly states otherwise in writing, makes
no warranty or representation regarding and does not endorse any linked website or any service,
product or information provided on or through the linked website.
5. Representation and Warranties
5.1 The Company represents and warrants to the User that:
5.1.1 the company has been validly existing under the laws of India and eligible to provide
the Services under this Agreement.
5.1.2 to the best knowledge of the Company, Services do not contain any program, or other
internal component which could damage, destroy, or alter any data or other information accessed
through or processed by the User in any manner.
5.2 The User hereby represents and warrants to the Company that:
5.2.1 the User has been validly existing under the laws of India and eligible to obtain
Services under this Agreement.
5.2.2 upon executing, this Agreement shall form a valid binding obligation enforceable against
5.2.3 it shall not utilize the Services in any manner except for the purposes specifically
permitted under this Agreement or any prior agreement entered into with the Company or specific
purposes detailed by the Company separately and such purposes shall automatically form part
of this Agreement.
5.2.4 the User is in strict compliance with the rules and regulations of the Telecom Regulatory
Authority of India (TRAI) and Department Of Telecommunication of the Government of India
(DOT) upon executing this Agreement and shall continue to responsible to be in compliance
with the rules and regulations of the Telecom Regulatory Authority of India (TRAI) and Department
Of Telecommunication of the Government of India (DOT) from time to time.
5.2.5 Zeotel accept payment only by cheque, NEFT, Credit, Debit card, Online banking. Zeotel
do not accept cash payments in any circumstances. Zeotel will not adjust cash payment against
invoices if user make cash payment. Cash payment will be returned by Zeotel to user directly
in his/ her bank account in 5 working days.
5.2.6 Zeotel, as a service provider, are bound by the regulations set forth by our telecom
provider. There are some directives to all the telecom related providers keeping in view
of the National Security. We require below documents from individual/companies using Zeotel
services. You need to upload documents by login to your Zeotel account.
a) Address proof (any of the following) :- Passport, latest paid Telephone/Gas/Water /Electricity/ Credit card/House tax
bills receipt, Allotment letter of accommodation issued by estate Office of a government
body, Income tax return, Election card, Rent receipt/ Rent lease agreement.
b) Documents required for identity proof (any of the following) :- Passport, Driving licence,
Election card issued by Election Commission, PAN card. Any Government document containing
photograph, identity card issued by Government/Semi Government/PSU/Recognized Institutions.
c) Signed copy of attached Zeotel subscription form sent to user by email or in the last
of this agreement.
In our effort to comply with security issues, we shall be disconnecting the services of
our clients, WITHOUT ANY NOTICE, if we do not receive above mentioned documents in 24 hours
of payment made by client. Zeotel service of user will be activated only if client will send
scan copy of document by registered email to email@example.com and hard copy of signed notarized
agreement and document to Zeotel office Address:
Zeotel Communications Private Limited
A/115, First Floor, i-thum Tower,
Plot No. A-40, Sector-62
Noida - 201301, India
User shall indemnify and keep the Company indemnified with respect of any actions, claims, costs, damages, demands, expenses,
losses and liabilities made against, suffered and /or incurred by the Company arising directly
or indirectly from or in connection with breach of obligations by as contained herein. The
User agrees to defend and indemnify the Company and his/her/its officers and directors, employees,
agents, and representatives from any and against all losses, claims, costs, liabilities,
or expenses incurred, whether based in claims of tort or contract (including court costs
and attorney fees) incurred or sustained due to related to or arising out of utilizing cloud
telephony services including IVR services, call forwarding, call recording and voice-mail
services or sending and receiving fax or email messages or any material that is appropriate
and, when applicable, related to the Service, collection of data, usage of data, or breach
of any of the terms hereof any negligence, or any fraud, violation of rules and regulations
of the TRAI and DOT or breach of confidentiality, leading to a third party claim.
7.1 The Parties recognize and acknowledge that there may be made available to it Confidential Information relating to the
other Party for fulfillment and rendering Services during the Term of this Agreement. The
Parties will not, during or after the Term of this Agreement and for a period of 2 (two)
years after the termination of this Agreement, disclose any Confidential Information to any
person, firm, corporation, association or other entity for any reason or purpose whatsoever
without the prior written consent of the other Party.
7.2 Confidential Information does not include information that (i) is known to the Parties
at the time of disclosure to such Party by the other Party, (ii) has become publicly known
and made generally available through no wrongful act of such Party or (iii) has been rightfully
received by either Party from a third party who is authorized to make such disclosure.
8. Miscellaneous Provisions:
8.1 Force Majeure: Neither Party shall be liable to the other for delays or failures in performance of Services resulting
from causes beyond the reasonable control of that Party, including, but not limited to, acts
of God, labor disputes or disturbances, material shortages or rationing, riots, acts of war,
governmental regulations, communication or utility failures, or casualties.
8.2 Entire Agreement: This Agreement constitutes the entire agreement between the User and
the Company and pertains to the subject matter hereof and supersedes in their entirety over
all other written or oral agreements between the Parties.
8.3 SMS Alerts:As a registered user of Zeotel website, Zeotel has rights to send SMS alerts
to it's registered users (In both cases whether number is registered in DND registry or not)
for payment reminders/ demo account/ informing clients for new tariff plan and services /informing
users for demo account expiry/ subscribers of incoming fax/call alerts until unless we do
not receive any email communication from client to stop SMS service by email at firstname.lastname@example.org.
8.4 Severability: If any provision of this Agreement is determined to be unenforceable for
any reason, then the remaining provisions hereof shall remain unaffected and continue to
operate in full force and effect.
8.5 User is an independent contractor. Nothing in this Agreement shall create any association,
partnership, joint venture or agency relationship between the parties. User shall be solely
responsible for the payment of any compensation due to its employees or representatives.
User shall not and shall not attempt to incur any liability on behalf of Company and shall
not hold itself out to any person as being able to do so.
8.6 The rights and obligations of User under this Agreement are personal. User shall not
and shall not attempt to assign or otherwise deal with them without the prior written consent
of Company. User shall not and shall not attempt to sub-contract its obligations under this
Agreement without the prior written consent of the Company. Company may assign, sub-contract
and deal with this Agreement in its discretion.
8.7 Governing Law: This Agreement shall be governed by and interpreted and construed in
accordance with the laws of India, except with respect to choice of law principles. All disputes
arising in connection with this Agreement shall be finally settled under the Arbitration
& Conciliation Act of 1996 by one or more arbitrators appointed in accordance with such
Act. The venue of the arbitration shall be New Delhi, India and the language of the arbitration
shall be English. The parties hereto undertake to keep the arbitration proceedings and all
information, pleadings, documents, evidence and all matters relating thereto confidential.
Neither party shall be entitled to commence or maintain any action in a court of law upon
any matter in dispute until such matter has been submitted and decided by arbitration as
herein provided and then only for the enforcement of the arbitrator's award; provided, however,
that the parties hereto shall be permitted to seek temporary or preliminary equitable relief
in a court prior to the initiation or resolution of any arbitration proceeding hereunder.
8.8 Notices and Payments: All notices and other communications required or permitted to
be given under this Agreement shall be made in writing and shall be delivered by hand, recognized
overnight courier service or facsimile. Notice shall be deemed given on (i) the date of delivery
when delivered by personal delivery or overnight courier, or (ii) the date of transmission
if sent by facsimile (or if transmission is after 6:00 PM in recipient's time zone, then
on the first business day thereafter), provided that a confirming copy is sent within two
(2) business days by personal delivery, recognized overnight courier service or registered
mail. All notices under this Agreement shall be sent to the Parties at the addresses set
forth below or to such other addresses as either of the Parties shall designate by notice
given in writing pursuant to this clause.
Last updated January 16, 2016