Hosted IVR Contact centres are expected to do more with less and are finding the challenges of time, people and finance are growing. More of our clients are realising the benefits of outsourcing their IVR solutions which address all three of these issues.
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For many clients, purchasing a dedicated server is an unnecessary expense. We provide access to our own servers to host your application - either while developing or demonstrating an application for you - or long term for your live application. Our hosted solutions give you the option to try or test a full IVR solution at minimal expense and without committing to your own ISDN lines with the installation and rental costs that would otherwise incur. Hosting also allows call volumes and actual telephone line utilisation for a new service to be monitored before specifying a dedicated server.
When clients feel the need to host their own servers in house, we provide complete servers with on-site installation and support, working with clients own staff to ensure a smooth implementation.
Ongoing support is provided as part of the Zeotel service to our clients and remote access and administration of the IVR servers is readily possible.
Our hosted IVR solutions are also extremely viable options for businesses even if they already have an IVR platform, as they offer a more tailored solution towards your business requirements. Clients switching from in-house systems to Zeotel's hosted IVRs reap the rewards of an advanced and expensive CPE/IVR system without having to forgoe the hefty financial burdens of on-site support and maintenance. For every call answered, employee productivity will increase ten fold as a result, and your company's profile can assume that of a large corporation.
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